GRIEVANCE POLICY

At Japjas Retail Pvt. Ltd., we truly value every stakeholder — whether you are a customer, employee, contractor, partner, or member of the public. We are committed to listening, addressing concerns, and continuously improving our services.

📝 Who Can Raise a Grievance
You are welcome to file a grievance if you notice:

• Any non-compliance with our policies or processes

• Violation of laws, regulations, or human rights

• Any other concern that affects you or our operations

🎯 Our Commitment
Our goal is not just to record complaints but to resolve them fairly and efficiently. We:

• Respond promptly and professionally

• Identify the root cause of the issue

• Take corrective and preventive action

• Work towards continuous improvement in our processes

📩 How to Reach Us
To register a complaint or seek assistance, you can write to us at:

📧 info@japjaskart.in

All grievances are handled with complete confidentiality, respect, and transparency, ensuring a fair outcome for everyone involved.